Help and FAQ

1.1How do I sign in?

With a code sent to your phone or email. No password to keep or forget.

1.2The code did not arrive

Request it again, or switch its destination from your phone to your email or the other way round.

1.3I want to change my phone or email

It always requires a code, and your current one stays active until the new one is verified.

1.4I want to freeze or delete my account

Freezing is one tap and so is coming back. Deletion is requested, and we name any standing obligation that blocks it.

2.1How do I book?

Choose the service, pick a time if it has one, then pay inside the platform.

2.2Where is my ticket?

It arrives once payment is confirmed, and always lives in "My activity".

2.3My payment confirmation is delayed

We say "being verified" rather than guess — and we never charge twice.

2.4I want to move my appointment, not cancel it

Whenever self-cancellation is available to you now, moving to another time within the same service is available too — and moving it moves no money.

3.1Where do I see the cancellation policy?

Before payment and on your booking page; every published ladder is on the refund policy page.

3.2How much do I get back?

From the policy published when you booked, and the percentage is shown before you confirm. Whatever a gift covered comes back as a gift, not as cash.

3.3My service has no approved policy

Then there is no self-cancellation, and cancelling goes through support with a written decision.

4.1Is balance the same as a card?

No: wallet value and gifts are separate from external payment methods and are not paid out as cash.

4.2Do you store my card?

No. You enter it at each payment.

4.3Someone is next to me and I do not want them to see my balance

You can hide your balance from the screen with one tap.

5.1Ask support directly

Open the contact page and write your request. You get a tracking number immediately even without an account, and the request reaches the support queue rather than a forgotten inbox.

Send your question to support